Understanding Scan Form Results

After Organizational Development processes your data, you’ll either be notified how to access the results online or the results will be sent to you in PDF or Word form via email.

But then what?

This area features accessing evaluation results and then making sense of the raw output as a first step in interpreting your results and sharing the finds with others.

Reading Raw Customer Satisfaction Results
If you submitted customer satisfaction scan forms to Organizational Development, you may receive both a 1-2 page summary as a Word document and a PDF file with detailed results of your program event generated with SPSS. This interpretation guides will help you with the latter (detailed SPSS output):

Reading Regional ANR Results

Output for all regional ANR forms can be interpreted using this guide.

Reading Food Safety Results

For help in interpreting your Food Safety results, go to this page.

Reading Learn, Grow, Eat, Go Results

For help in interpreting your Food Safety results, go to this page.

Reading the Net Promoter ScoreQuadrant Analysis - Power Example

For help in interpreting your Net Promoter Score, go to this page.

Quadrant Charts for Program Improvement

A quadrant chart is a neat tool for program improvement. It’s used with customer satisfaction results as a way to undercover specific aspects of your event that are driving overall satisfaction with the program, and which aspects of the event should be improved as a way to increase overall satisfaction with the event. An interpretation guide is provide here.

Telling Your Story
To learn how to interpret your results and then communicate the findings to various audiences and stakeholders, go to this page.